Concessions Manager

Primary Function
The Concessions Manager is responsible for the overall food and beverage operation for the Shubert Theatre, while providing an outstanding experience for our patrons, customers, and staff. The Manager is also responsible for food and beverage services for patrons at performances, artists (contracted catering requirements), meetings, and gala or other donor events.

Additional Information: This is a part-time, hourly position. The average hours per week will vary dependent upon theatre activity, and can range anywhere from 0-15 hours. 

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Duties and Responsibilities

  • Provides first class customer service to renters who use food and beverage at events. Responds quickly to inquiries, assesses pricing, and sets expectations to assure a successful event. Communicates expectations of customer service to employees to assure that each patron receives the best possible service.
  • Coordinates the set-up and tear down of food and beverage stations for all events scheduled.
  • Responsible for cash management of food and beverage operations including accurate accounting of cash and sales, timely deposits, proper security of cash by controlling access and utilizing company cash handling standards, and management of all change funds used.
  • Manages pricing, ordering, receiving, and inventory control of products sold while meeting budgetary guidelines.
  • Reviews current products offered to customers and recommends new product offerings as appropriate.
  • Maintains a safe and clean environment, ensuring that all health and liquor guidelines are followed. 
  • Develops signature food/beverage items that enhance the experience of our constituents and the image of the Shubert Theatre.
  • Develops and manages the use of a cloud-based Point-Of-Sale system, working with the IT, Marketing and Finance departments.
  • Works with the Operations Production & Facilities Manager to coordinate a maintenance plan for food and beverage equipment.
  • Trains, supervises, and oversees performance management of part-time concessions staff. Works with the House Operations Manager to develop staffing schedules. 
  • Monitors and meets budgetary guidelines for payroll and adjusts according to sales and attendance.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities

  • Demonstrated knowledge of concession operations and ability to handle the changing needs of customers.
  • Knowledgeable of applicable Connecticut liquor laws & health regulation.
  • Excellent written and verbal communication skills with customers and staff.  
  • High degree of organizational skills with a commitment to accuracy.
  • Proficient with Microsoft Office Suite. 
  • Ability to stand, bend, kneel and lift up to 50 pounds.
  • Ability to climb stairs repeatedly throughout the course of workday as necessary.

Credentials and Experience

  • High School Diploma or equivalent, college degree in a relevant field is preferred.
  • Food handler’s license, TIPS training, and ServeSafe certification training required prior or after hire.  
  • Minimum three years’ experience managing others in a food/beverage environment.
  • Due to the nature of this performing arts venue, a flexible schedule is required, including most evenings and weekends for performances.

CAPA is an Equal Opportunity Employer

The Connecticut Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.