Three Ways to Purchase Tickets

  1. Order online
  2. Call the Shubert Box Office at 203-562-5666
  3. Visit the Shubert Box Office in person at 247 College Street, New Haven CT
    Box Office Hours: Monday through Friday 12 Noon–6:00pm and prior to all performances

Important information about unauthorized ticket resellers!

Tickets for Shubert Theatre shows should only be purchased through:

  • Shubert Box Office - by phone or in person 
  • Online at

PLEASE NOTE: if you buy tickets from any other source, it is a third-party reseller and you are likely paying more than the published price of Shubert tickets and risk purchasing fraudulent tickets. The Shubert Theatre cannot be held responsible for re-sold tickets which may not be honored at the Box Office and cannot be reprinted if lost or stolen.

Student Rush Tickets

For select shows, we offer half-price tickets to students with a valid student I.D. Student Rush tickets are available 2 hours prior to select performances at the Shubert Box Office. There is a limit 2 rush tickets per person; seating is based on availability at the time of purchase.

Ticket Policy

Ticket Exchange Policy

All sales are final. Tickets are non-refundable. Exchanges are allowed for another performance of the same show only, for a fee of $10 per ticket. The fee is waived for season ticket holders. Exchanges can be done by phone, email or in person, and must be done no later than 72 hours prior to the originally scheduled date. Seating will be based on availability at time of exchange; comparable seating is not guaranteed.

Payment Methods

We accept most major credit cards for purchases, as well as cash. A personal check will be accepted up until thirty (30) days prior to the performance. There is a $10 fee for any returned checks.

Seating Policy

Performance times are printed on all Shubert tickets. Patrons who arrive after the start of the show may be asked to wait in the lobby. Latecomers will be seated at the discretion of the artist and or management, subject to the policy of the individual show.

Child Policy

All patrons entering the theater must have a ticket regardless of age. Children under three and babes in arms are not permitted into the theater for all performances - please check individual show pages for specifics. Call the Shubert Box Office at 203-562-5666 for additional information.