Digital Tickets

Digital tickets are secure, paperless tickets accessible on your smart mobile device. They use a rotating QR code so that you know you have a secure, valid ticket and to reduce the ability to counterfeit tickets and resell them. Digital tickets can also be easily shared with other members of your party.

Digital tickets require you to have a smartphone at the venue so you can access your tickets in your Shubert Digital Ticket Wallet. If you do not have a smartphone, please call 203-562-5666, and we will be glad to help you arrange to pick your tickets up at Will Call.

No, digital ticket delivery does not require you to download an app. Your tickets are available in your Shubert Digital Ticket Wallet (wallet.shubert.com), which is accessible on any web browser on any device with wi-fi.

Our rotating QR Code is delivered within 24 hours of your performance start time, or at a time specified by the tour, as a deterrent to those who may attempt to resell or counterfeit our tickets. 

No, do not print your digital tickets. The rotating barcode includes technology that requires it to be viewed live on a screen so that it can be scanned; screenshots or printouts will not be accepted at entry.

Visit our Box Office when you arrive at the theatre. We would be happy to print paper tickets for the ticket owner with a valid ID that matches the name on the ticketing account.

Currently, Android Wallet does not support rotating or dynamic QR codes. 

Yes. To save your digital ticket into your Apple Wallet, click the “Add to Apple Wallet” button at the bottom of the digital ticket screen.

Yes. To save your Shubert Digital Ticket Wallet to your iPhone home screen, open your browser, type in wallet.shubert.com and then click the Share Icon at the bottom of the screen. After clicking the Share Icon (see below for an example of the Share Icon), scroll down to “Add to Home Screen.” This creates a new icon that links directly to your Shubert Digital Ticket Wallet.

Share icon: 

To save your Shubert Digital Ticket Wallet to your Android home screen, open your browser, type in shubert.capa.com and then touch the menu (…) icon at the top right of the web browser. After clicking the menu (…), scroll down to “Add to Home Screen.” Click “Add” and confirm by clicking “Add” again. This creates a new icon that links directly to your Shubert Digital Ticket Wallet.

Yes, digital tickets make it easy to share tickets with your party!

• Log into your Shubert Digital Ticket Wallet on your mobile device and tap the event you would like to share tickets for.
• Click the Share Tickets button.
• Let us know who is coming with you and which tickets to share by entering their full name.
• Send the digital tickets to your guests.
• Once your guests claim their tickets, we will deliver the rotating QR code to their Shubert Digital Ticket Wallet just before the performance.

When you share a digital ticket, the person you send the tickets to will accept the digital tickets within our secure system. Once the digital ticket is accepted, we deliver the ticket immediately, then the secure rotating QR code will populate at a designated time and date for use at the theatre. 

Sharing a digital ticket allows you to securely send tickets from your Shubert Digital Ticket Wallet to other people. You can choose to send some or all of your digital tickets. Sharing your digital tickets allows everyone attending the event to have their ticket! It’s convenient, safe and completely free.

Yes, you have the ability to share all tickets with your guests.

Yes, and it takes just a few seconds to create one. If they already have a Shubert Theatre account, be sure your guest uses that username/email address and password to log into the ticket wallet and accept the shared tickets from you. 

If they do not have a ticketing account, they should click on the Register button after following the link you shared to create an account and then accept the shared digital tickets. 

Digital tickets are delivered through a secure website that links your ticketing account directly with the digital tickets you have received. Shared digital tickets are not valid until the recipient claims them, then they are moved to the recipient’s secure Shubert Digital Ticket Wallet. 

Once you share a digital ticket, you will see one of two statuses.

Ticket Shared with (Your Guest’s Name) Pending

• Your friend has not accepted the digital tickets yet.
• You may want to remind them to check their email or text messages for the ticket invite link you sent them.
• At this stage, you can also “Share the invite again” or “Get this ticket back” in your wallet. 

Ticket Accepted by (Your Guest’s Name)

• Your guest has claimed your tickets.
• At this stage, as the owner of the tickets, you can also “Get this ticket back” in your wallet. 

You cannot share tickets that have been shared with you. If you can’t use them, you can return them to the person who sent them to you, and they will be able to reshare at their leisure.

If you see the Share Tickets button on your tickets, you can share them, even if your secure QR code isn’t live yet.

Yes, you can, but we encourage you to use your mobile device as the process was designed for mobile use. If you still prefer to use your desktop, please copy the link into an email and send it to your guest. The link will not display the tickets but will redirect your guest to a landing page where they will claim the tickets.

Web browsers may offer sharing options similar to those usually on mobile devices. Still, we encourage you to copy the link supplied and email it from your preferred email address or use your mobile device for sharing. 

Once you accept the ticket, the sender can see that you have accepted the digital tickets in their Shubert Digital Ticket Wallet. 

Refresh the webpage you are on and the dynamic QR code will display again. 

You must have a smartphone at the theatre in order to access your digital tickets. If you do not have a smartphone when you purchase tickets, you can select to have the tickets held at will call. If you’ve already purchased digital tickets that you can’t access, please call 203-562-5666, and we will be glad to help you arrange to pick your tickets up.

First and last name, email address and a password that is between 16 and 40 characters long. In addition, but not required, we ask that you share your phone number and postal code with us so we can contact you should an event be cancelled or postponed.  

Ask the sender to resend the invite by clicking the Share This Invite Again button which will generate a new link for you to use to claim the digital tickets. If you still have trouble finding the link, ask the owner to send it to you in a different format, such as by email rather than a text message.

Do you have another Shubert Ticket Center account you might have used to accept the digital tickets? Were you using a device that was logged into another account?