Below is a list of frequently asked questions we have received from our patrons - if you need additional information, please call the Shubert Box Office at 203-562-5666.
Do I have to buy a ticket for my small child even though he/she is sitting on my lap?
Due to the fire code, ALL patrons attending an event need a ticket. However, if your child plans to sit in your lap for the duration of the performance, you may buy them at the lowest-priced ticket available.
I bought tickets next to each other, but my seat numbers show they aren’t side by side!
The arrangement of numbered seats allows our ushers to identify your seating location and help seat you quickly:
LEFT AND RIGHT SECTION SEATS: seats on the right side of the theatre have even numbers, and seats on the left side have odd numbers. Although your tickets may ‘seem’ to be off by one number, they are next to each other.
CENTER SECTION SEATS: are numbered sequentially with numbers from 101 to 114.
If I arrive late for a performance, will I have to wait to be seated?
Yes. Performance times are printed on all Shubert tickets - latecomers will be seated at the discretion of management and the ushers. Due to the policy of the individual show, you may be asked to wait in the back of the theatre for a short time. If you are asked to wait in the lobby, a large screen TV is available for you to view the performance while you are waiting to be seated.
What is the theatre’s policy on refunds and exchanges?
All sales are final - there are no refunds. Free ticket exchanges for another performance of the same show are offered to Broadway Series Subscribers and Donors.
Exchanges must be made at the Shubert Box Office or by mail. Original tickets must be returned at least 48 hours prior to the performance date printed on those tickets.
Single ticket purchases can be exchanged for a fee and are subject to the above conditions.
What time do theatre doors open for a performance?
The main entrance doors to the lobby typically open 1 hour prior to the start of the show, the door to the theatre open closer to showtime. Please check each show's event detail page for specifics regarding the event.
Does the theatre have an elevator?
All levels of the theatre are accessible by elevator.
Does the theatre have assisted listening devices?
Yes, infrared hearing devices are available at no charge in the main lobby at Patron Services.
Can I take pictures and video during the show?
No. Most performers and shows do not allow any recording of their performances; therefore cameras and visual and audio recorders are prohibited in the Shubert Theatre.
Do you offer deals for group tickets?
Yes, discounts are available for groups. Click here to learn more about group rates or call the Shubert Box Office at 203.562.5666.
Do you offer tours of the Shubert Theatre?
Yes, free tours are offered (pending our performance schedule). Please click here for more information and to schedule your tour.
Do you rent your venues for shows, meetings, weddings, or parties?
YES! Please visit the venue rental page to learn more about our rental spaces.
How can I pay for tickets?
Payment can be made with VISA, MasterCard, American Express, Discover, Cash or Personal Checks.
Personal checks made payable to Shubert Theatre will be accepted up until thirty (30) days prior to the performance you are purchasing. Personal checks are not accepted for gift certificate sales.
To ensure a safe and enjoyable experience, the Shubert Theatre prohibits the following items:
- Outside food or beverage (including water)
- Large bags or backpacks
- Smoking (including e-cigarettes or vaporizers)
- Illegal drugs
- Weapons of any kind (including props / toys)
- Noisemakers or air horns
- Helium balloons, beach balls or other projectiles
- Animals (except trained service animals)
- Laser pointers and any items deemed dangerous or inappropriate by the theatre's management